At Digital Gear Pro Dealer, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you’re not satisfied for any reason, we’re here to help.
1. Returns Eligibility
You may return most new, unopened items within 7 days of delivery for a full refund or exchange. To be eligible for a return, the item must meet the following conditions:
- The item is unused and in the same condition you received it.
- It must be in the original packaging, including all accessories, manuals, and receipts.
- A valid proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Downloadable or digital products
- Opened software, games, or CDs
- Items marked as final sale or clearance
- Gift cards or vouchers
- Items damaged due to misuse or negligence
3. Refunds Process
Once your return is received and inspected:
- We will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.
- Shipping fees (if any) are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at:
📧 support@digitalgearprodealer.com
📞 +123-456-7890
5. Return Shipping
- You will be responsible for paying your own return shipping costs unless the item arrived damaged or we made a shipping error.
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
6. Canceling an Order
Orders can be canceled within 12 hours of purchase. After that, the order may already be processed and shipped. To request a cancellation, please email:
📧 orders@digitalgearprodealer.com
7. Contact Us
If you have any questions about our Refund and Returns Policy, don’t hesitate to reach out:
📧 help@digitalgearprodealer.com
📞 +123-456-7890
Thank you for shopping with Digital Gear Pro Dealer.
Your trust means everything to us.